Dominique Lamb, CEO of the National Retail Association, will provide an overview of the state of the industry and the key pillars for the NRA as the nation emerges from COVID-19.

The retail sector is undergoing monumental change. Tennealle O'Shannessy, recently ranked at number one in Inside Retail’s Top 50 People in E-Commerce, has lead major brand Adore Beauty through a period of rapid growth since becoming CEO in August 2020. Tennealle will provide insights on retail trends, and how to use customer engagement to fuel a long-term expansion plan.

BNPL has seen massive growth in Australia over the past two years, particularly as shoppers can use their accounts in-store and online. Join major sponsor Klarna for a deep dive into the data from their industry reports, and what categories to watch.

Barbeques Galore, Robin's Kitchen, Cue Clothing - we all know and love these major brands, but how do they evolve in an ever-changing world and stay relevant? Join Dominique Lamb as she leads a discussion on the future of the retail industry, how these executives use their data to forecast for long-term consumer trends, the growing role of technology, changing cultural trends and their impact on the retail market.

The Hon Richard Marles MP will be taking the opportunity to speak with retailers on the Labor Party policies that will benefit business should there be a change in government at the Federal Election. Mr Marles will also be available to speak with at the morning tea break.

This informative session brought to the NRXpo by SW Accountants & Advisors will cover:

• Assistance to retail clients to significantly improve their margins, and protecting against and addressing cyber security risks related to online sales;
• and the transition away from bricks and mortar
• our China supplier DD offering and COVID-19 protection impacts with staff shortages and other issues.

The future is now, what does tomorrow look like? Brian Walker can tell you. As we start to immerse ourselves in the digital stratosphere, we look to the use of technology to power how we engage with customers. This is a continuation of our work in understanding what the future of consumer behaviour in retail will be like. Using over 20 years of experience within the retail sector and drawing on experiences from around the world, Brian Walker leaves audiences inspired and excited as he discusses embracing change, the future of omnichannel and draws on proprietary consumer and trend-based insights to predict the retail of tomorrow, today.

We all know customer loyalty is harder to secure these days. Research shows that the average shopper is subscribed to 40 different loyalty programs currently. Prezzee, Doing Good Rewards and Shopback provide unique insights about loyalty programs and retail partnerships to add value to the customer experience.

How to engage consumers in changing behaviour and reducing impacts on our environment – while still looking on-trend for summer. Textile waste is a massive problem for the fashion industry, what are these industry leaders proposing we do to tackle it? Moderated by Julie Mathers, Founder of Flora & Fauna.

Australians spent nearly $10 billion on social media advertising in 2019. Hear from three brands that are absolutely killing it in the social media game, and where to look next for inspiration.

Does faster deliveries mean less sustainable deliveries? As we all adjust to this new normal, it’s obvious the impacts of the pandemic on the retail industry are here for a while. Our expert panel of leaders from the Logistics, Transport and Technology space discuss the role of technology to deliver on a retailers customer promise profitably.

Enjoy a catered luncheon and network with other guests

Organisational culture is critical to business success. These major brands will speak on the value of global leadership, talent retention, and more.

Retail is a vital industry in Australia. The National Retail Association and the SDA (Union for workers in retail and fast food) often work closely to ensure the future of the 1.5 million employees supported by the industry. Gerard and Dominique reflect on the challenges that arose during COVID, and how retail can thrive going forward.

In store and online, the payment process needs to be smooooth, free of unexpected fees and speed bumps. How do we ensure a frictionless customer experience? Moderated by Dominique Lamb.

Enjoy drinks with your fellow guests and speakers.