With over 20 years’ experience in financial services, Karen has built a deep understanding of leading business through change from strategy design to execution.
Karen’s experience extends across disciplines including business transformation, product innovation and management, large scale program delivery, risk management and operations.
In her current role as General Manager, Merchant Solutions, Karen leads a large scale team across the end to end value chain of terminal and eCommerce products that help clients to establish, operate and grow their business. Most recent innovations include next gen terminal delivery in market of the Smart terminal suite, simplified pricing structure to remove complexity and cost, and building out an ecosystem of products that meet the varied needs of online merchants. In these way, Karen is leading a team to transform how Australia’s largest bank delivers value for merchants of all sized, beyond traditional banking acquiring and payment infrastructure.